The council has a duty to license vehicles, drivers and operators who want to work in the Hackney Carriage and Private Hire trade within the borough of Welwyn Hatfield.

The various Acts covering Hackney Carriage, Private Hire and Private Hire operators are complex pieces of legislation. The information provided on this page is to assist existing members of the trade and help guide new members. Please contact the Hackney Carriage Team for any further advice.

High standards

The primary purpose of the legislation regarding Hackney Carriage and Private Hire matters is to protect the public from using dangerous vehicles driven by unsuitable drivers.

The general standard of licensed vehicles and drivers in Welwyn Hatfield borough is high. This is mainly due to the good work done by the majority of drivers and operators within the trade. There are, however, some who do not meet the standards shown by the majority. Such unacceptable behaviour should not be tolerated by the trade and will not be tolerated by the Hackney Carriage office.

Collision Reporting

If you are a Hackney Carriage or Private Hire driver you can report a collision you were involved in by downloading and completing the Icon for pdf Vehicle Collision Report Form. Return it to our office with any accompanying documents/photographs.


Welwyn Hatfield Borough Council is responsible for the licensing of:

  • Hackney Carriage Vehicles and Drivers
  • Private Hire Vehicles and Drivers
  • Private Hire Operators

The authority for doing so was adoption of Part II of the Local Government (Miscellaneous Provisions) Act 1976, The Town Police Clauses Act 1847, and Section 171 of The Public Health Act 1875.

Application Packs

You can download the application packs required below.


Fare Chart

You can download the up to date fares chart below.

Icon for pdf Maximum Authorised Fares

Calls may be recorded for staff training and quality purposes

The Equality Act 2010

Section 165 of the Equality Act 2010 imposes duties upon the drivers of designated vehicles when dealing with disabled passengers travelling in wheelchairs or a person who wishes to be accompanied by a disabled person in a wheelchair. Those duties are set out in Section 165(4) as follows:

  • to carry to passenger whilst in the wheelchair;

  • not to make any additional charge for doing so;

  • if the person chooses to sit in a passenger seat, to carry the wheelchair;

  • to take such steps as are reasonably necessary to ensure that the passenger is carried in safety and reasonable comfort; and

  • to give the passenger such mobility assistance as is reasonably required.

Section 165(7) of the Act creates an offence where the driver of a designated taxi or private hire vehicle fails to comply with a duty imposed upon them under the section. This is punishable on summary conviction by a fine not exceeding scale 3 on the standard scale (currently £1,000)

Section 166 of the Act makes provision for licensing authorities to issue exemptions to drivers where they are satisfied it is appropriate to do so:

  • On medical grounds; or
  • On the ground that the person's physical conditions makes it impossible or unreasonably difficult for the person to comply with those duties.

A driver will only be exempt therefore if an exemption certificate has been issued and notice of exemption issued by the Council is exhibited on the vehicle in the prescribed manner. There are currently 0 driver(s) with an exemption(s).

As per Section 167 of the Act, a list of Wheelchair accessible vehicles can be found here: Icon for pdf S167 Wheelchair Vehicle List.

If you feel that a driver has acted unlawfully by refusing to carry you please email with the following details:

  • vehicle make
  • plate number (found on the rear of the vehicle)
  • if possible, the driver's badge number.