To learn more about the refuse and recycling collection service, view our frequently asked questions.

Who are the new waste contractors and when does the new contract start?

Find out more about the new waste and grounds contractors, when the new contract starts and how this will affect you.

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How does the refuse and recycling service work?

Recycling, compost and refuse are collected on a fortnightly basis. Recycling and compost bins are collected one week, refuse the next. Compost (brown) bins will only be emptied if you are subscribed to the garden waste service.  

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How do I know which containers to put out on which week?

You will receive information leaflets and a calendar detailing your collection days.

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Where is my bin collected from?

Please present your bin on the boundary of your property, unless you have an assisted collection.

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Where should I store my bins?

Your bins should be stored within the boundary of your property, where you keep them is your decision. You can keep them inside or outside.

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My bin has been missed, what should I do?

You can report a missed collection online or by calling 01707 357000. See our Missed bin web page for more information on how to report a missed bin and our policy.

What types of recycling do you collect in the blue lidded bin?

The services should enable residents to recycle most generally collected kerbside materials.

We will collect:

  • Glass - bottles and jars
  • Tins and cans - plus aerosols and foil
  • Plastic - bottles, pots, tubs and trays
  • Paper
  • Cardboard
  • Cartons (Tetra Pak)

This does not include polystyrene (foam) trays/cups or textiles.

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What types of plastic can I recycle?

You can recycle all plastic pots, bottles, tubs and trays. This includes plastic bottles (drink, detergent, shampoo) and loose lids, yoghurt pots, ready meal trays, fruit/veg/meat trays, margarine/ice cream tubs and flower pots.

Please note, soft plastics cannot be recycled. This include items such as plastic bags, fruit/veg/bread bags, crisp packets, sweet wrappers, and flimsy food wrappings (e.g. film lids, cling film). These should go in your black rubbish bin.

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What happens to my recycled once it's been collected?

Find out more about where your recycling goes and how it is reprocessed.

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What do you collect for composting in the brown bin?

We will collect:

  • Green garden waste
  • Grass & hedge cuttings
  • Flowers & plants
  • Leaves
  • Small branches (cut up)
  • Hay & Straw
  • Food Waste

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Can I use plastic or compostable bags to line my kitchen caddy?

If you want to line your kitchen caddy, the simplest way is to line it with paper bag or a compostable liner. Acceptable liners should display the seedling logo.

Lots of supermarkets stock caddy liners and they are widely available to purchase online.

We will not empty bins containing newspaper or any other type of plastic liner.

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Can I present my recycling in bags in my blue lidded bin?

No, please do not bag your recycling. Recycling contained within bags will be treated as rubbish and will not be collected.

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I cannot fit everything in my blue lidded bin - what should I do?

Remember to make the most of the space in your bin. Squashing your plastic bottles and flattening cardboard will make space. Extra recycling can be taken to your local recycling centre. Remember that cardboard can be recycled at many Recycling centres

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Can I remove my inner paper box from the blue lidded bin if I have more recycling?

Yes, if you don't have much paper and have more mixed recycling you can remove the inner paper box to create more space in your blue lidded bin. However, in order to collect your paper, your paper box needs to be presented inside your bin.

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What happens if I put something I shouldn't in my recycling or compost bin?

Please try to avoid this by reading the information available on our website and in your recycling leaflet carefully and contacting us if you are unsure about anything. Unfortunately we won't be able to collect your bin if it contains something it shouldn't. We'll leave a notice to say why it couldn't be collected and the item(s) will need to be removed before the next collection.

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We are a large family - what if my bin cannot hold two week's waste?

The household waste that we throw away ends up in landfill. By recycling responsibly and using simple techniques like squashing containers, we are confident that the bins will offer adequate capacity for most households.

If you've given the standard sized bin a chance, and genuinely cannot manage, we will consider requests for larger bins from homes with six or more permanent residents, a family with two or more babies in nappies or those with healthcare waste. If appropriate we will issue a larger bin (240 or 360 litres). This will then be re-assessed annually.

You will need to demonstrate that you recycle, but still find the refuse bin to be too small.

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I have a baby in nappies, can I get a bigger bin?

If you use real nappies on your baby, or are thinking of making the move to them, you can receive an exclusive 15% discount off a huge range of reusable nappies, accessories and other eco-living products, with Herts Reusable Nappies. There you will also find plenty of advice on using reusables, why it's great, and to help you find the best nappies for your baby. Click the real nappy link to find out more.

Real nappies are more environmentally friendly and kinder to your baby. It is estimated that a baby will use an average of 5,000 disposable nappies, all of which end up in landfill sites.

Please also see above.

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What happens if I have any extra waste?

We will only collect material that is contained within your wheelie bin. Any additional rubbish will not be collected. But, if you recycle as much as you can then there should be little waste that needs to go into your rubbish bin.

Alternatively, if you have too much waste then please take it to one of Hertfordshire County Council's Household Waste Recycling Centres. However you will need to be aware that they will expect you to recycle what you can.

Any excess glass, tins, paper, cardboard or plastic bottles can be taken to the local recycling centres.

Extra garden waste can be home composted or taken to the Household Waste Recycling Centres.

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Are the bins my property?

No. The bins remain the property of the council and are allocated to your property, not you as the householder. Please do not take them with you when you move. It is advisable to mark the bins issued to you with your property details.

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Does the council enforce against residents who contaminate their wheelie bins?

This council believes in providing information and raising the awareness of residents so they can use the recycling service fully and correctly. If residents continue to misuse the service we will implement our enforcement policy, which can result in a fixed penalty notice being issued.

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Do you offer special help to residents who are unable to get their bins to the boundary?

We provide assistance to residents in genuine difficulty, if there is no one else who resides at the same property who is able to help. If you would like to request an assisted collection please contact us.

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Does the law say how often the council should collect my waste?

Local authorities have a statutory duty to collect household waste but the law does not specify how often this must be done. Under Section 46 of the Environmental Protection Act (1990), the council can stipulate the types of receptacles and how householders should manage their waste materials correctly.

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